Pond Dealer - Pond supplies at guaranteed lowest prices plus free shipping nationwide.

110% Best Price Guarantee plus 60 Day Price Protection!

PondDealer.com and EBD Shops are committed to providing customers the lowest prices possible on thousands of quality products from today's leadng manufacturers. 

We proudly offer a 110% Best Price Guarantee on most products in our massive inventory.  If you find a lower advertised price on a competitor website for an identical product covered by our price match policy, simply purchase the product safely and securely via our website.  Enter the words "Price Match Request" in the comments field at checkout along with the exact URL of the competitor website advertising a lower price.  Once your price match request is verified, we will gladly issue a refund equal to 100% of the actual price difference along with a store credit equal to 10% of the price difference.  This store credit can be applied towards a future online purchase from PondDealer.com as well as other quality EBD Shops websites.  See example below: 

     Price Match Request Example #1
     Competitor advertised price for product A:
      $900 + $50 shipping = $950 total price

     PondDealer.com advertised price for product A:
      $1,000 with free shipping = $1,000 total price

     Total price difference: $50 more at PondDealer.com

     Result: $50 refund issued to customer plus additional $5 store credit (10% of price difference). 

We proudly offer free shipping on many of our best-selling products while many of our competitors do not.  Our price match policy refers to the total delivered price of a product.  If a competitor website advertises a lower price for an identical  product but also charges an additonal shipping cost at checkout, this cost will be added when verifying your price match request.  See example below:

     Price Match Request Example #2
     Competitor advertised price for product B:
      $300 + $50 shipping = $350 total price

     PondDealer.com advertised price for product B:
      $320 with free shipping = $320 total price

     Total price difference: $30 less at PondDealer.com

     Result: Total price is already lower at PondDealer.com so no price match is required.

We also offer a 60 Day Price Protection Policy on most items.  If you find a lower advertised price for a product covered by our price match policy, simply contact us within 60 calendar days after date of purchase.  Once your request is verified, we will issue a store credit equal to 110% of price difference.  In order to qualify for price protection, product must meet the following criteria:

• Product must be in stock and available for immediate shipment from competitor
• Advertised price must be from an authorized USA retailer (online or offline)
• Matched price cannot be below our cost

Store credit issued for price match requests and price protection requests will be provided in form of electronic coupon code, which will be submitted to customer via email.  These coupon codes can be redeemed towards future online purchases made within 90 days from original date of issue.  Coupon codes can also be used towards phone orders placed within 90 days.  Any coupon codes not redeemed within 90 days are automatically void, hold no monetary value, and cannot be extended nor redeemed towards future purchases.

Our price match policy applies to advertised prices for identical products appearing on authorized retailer websites, current published print ads, and formal written quotes only.  Price match policy and price protection policy do not apply to pond liner, pond liner underlayment, or Hot Deal items.  In addition, these policies do not apply to used or refurbished products, items sold by private parties (non-authorized dealers), closeout specials, discontinued items, "call for price" discount offers, advertisements appearing on onine forums, bulletin boards, and social networks, products sold via online auction sites, including Amazon Marketplace and eBay.  We will not engage in bidding wars with our competitors.

If you have any questions regarding our price match policy, please contact us before making a purchase.

Please visit the Current Promotions page at EBD Shops to learn about our latest special deals, exclusive discount offers, and available coupon codes for online purchases.

If you are a licensed contractor, please contact us to learn how you can possibly save up to 15% on many products we offer.  Contractor discounts available on many of our best-selling products.

Prices are subject to change without notice.

We proudly accept secure online payments via all major credit cards.  Credit card orders are also welcome via phone during normal business hours.  Money orders and cashier's checks also accepted.  Personal checks also accepted.  Payment must clear our bank (3 business days) before orders are shipped.  We do not accept PayPal. 

Required 7.75% CA state sales tax will be applied automatically at checkout for all California residents.

Most orders are shipped within 1 -2  business days after they are received. You will receive a confirmation email immediately after your order is received. Whenever possible, we will also provide tracking information via email once your order is shipped.

As some products are "built to order" or subject to temporary back-orders, on rare occasion shipping for some products may be delayed up to 10 business days.  Customers will generally be notified via email if such a delay occurs. 

To help ensure all orders are processed for our valued customers in the expedient manner possible, some products purchased from us may be shipped from different warehouses and therefore may arrive separately.

Sorry, no "rain checks" on advertised specials, clearance items, or out-of-stock products.

We proudly offer shipping within the contiguous USA, Hawaii, Alaska, and Puerto Rico. Shipping for most products is also available to Canada and Mexico residents.  International shipping options for customers worldwide available to registered Bongo members only.  Shipping cost for orders shipping outside the contiguous USA will be calculated manually after an order is received.  Actual shipping cost will be provided via email.  We do not offer free shipping outside contiguous USA.  Additional customs duties and/or handling fees may also apply for items shipped outside the contiguous USA.

Please inspect all products purchased and report any damage to us within two (2) business days after receipt. We are not responsible for shipping damage reported to us after this time.

All warranty claims are handled direct with the respective product manufacturer. If you require warranty assistance for a product purchased from us, we will gladly request a warranty claim / RMA# from the respective manufacturer on your behalf. Customer is responsible for all shipping costs.

By purchasing products from us, you are agreeing to the terms and conditions outlined above. If you have any questions regarding our sales policy, please contact us before making a purchase.

If a product purchased from us arrives to you damaged in any way, please contact us within two (2) business days after product arrival to report damage. If warranty support is required, we will contact the respective manufacturer on your behalf to request a warranty claim / RMA#. Customer will be responsible for all shipping costs.

Orders received by customers residing outside the contiguous USA may be subject to additional shipping and handling cost. This additional cost will be calculated after checkout and customer notified via email within two business days.

All product returns must be approved. We will not accept product returns without prior authorization. All returned products, excluding warranty claims, are subject to a 25% restocking fee. All returned  products must arrive to us in new condition in original packaging.  If returned product appears used or damaged, refund will not be provided. 

Buyer is responsible for all shipping costs.  For products originally purchased with "free shipping," actual shipping cost paid by us will be deducted from any refund issued for all returns.  No product returns accepted on special order (non-inventory) items except in cases of damaged products due to shipping. 

Please inspect your order when it arrives for damage and verify your order is complete. We do not offer free exchanges or returns for damaged or incorrect merchandise if reported to us more than two (2) business days after delivery date.

All returned items must be received in their original packaging, unopened, and unused condition. If a returned item has been opened, appears used, and/or damaged in any way a refund / credit will not be issued.

By purchasing products from us, you are agreeing to the terms and conditions outlined above. If you have any questions regarding our return policy, please contact us before making a purchase.

For the convenience of our valued customers, we are proud to offer affordable financing options courtesy Springleaf Retail Solutions and California Ponds & Water Gardens.  Financing options are available to qualified California residents on approved credit only.  To apply for financing, please click here.

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own USA address. Once you have a USA address, you will be able to make purchases with us as well as other USA based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

Click here to register a free USA shipping address with Bongo. After registration, simply enter your USA address as both your billing and shipping address at checkout. If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Phone orders and technical support calls are welcome during normal business hours.  Please visit the Business Hours page at EBD Shops for our current hours of operation.